Welcome to Signature Restaurant Supply!

Shipping Policy

Most items ship within five to ten business days. Custom items, furniture, and large bulky items typically ship within two to six weeks. We will do our best to minimize the number of boxes and shipments. Shipping charges are based on number of boxes, box weights, box volume and distance/destination.

In the shopping cart, you can calculate estimated shipping costs. Enter the destination info and click "Estimate." Furniture and large, bulky items are typically sent via common carrier, and you can add a liftgate at an additional charge. Other items can be shipped via FexEd or UPS. Choose a shipping method in the shopping cart and click "Update Total." To receive shipping charge estimates as a quotation, click "Copy to Quotation" and check "Request Shipping Quote," enter destination info, and click "Get Shipping Estimates."

During checkout, you will select the shipping method from available options.

You can check in with us at any time about the status of a custom order or furniture. When your order ships, a tracking code will be emailed to you. Paste the tracking code into the appropriate carrier's website to find the estimated delivery date. Please ensure personnel is available to receive packages and unload shipments.

We know you want to receive an accurate, intact order, free of damage. Do not sign the delivery receipt before you:

  1. Compare the packing list to the actual items, to spot any shortages.
  2. Check for any damage, exterior or interior (open the boxes).

If you see any shortage or damage, write a note on the freight bill. Indicate the extent and type shortage/damage.

By accepting the shipment without noting damages or shortages on the freight bill, you indicate that all the items were received and in good condition.

If the driver leaves before you notice damage, save the damaged boxes and items, and contact us at (845) 774-1245. Do not send back any items without getting an RMA (Return Merchant Authorization) number from Signature Restaurant Supply first.