Welcome to Signature Restaurant Supply!

Return Policy

At Signature Restaurant Supply, we want you to be satisfied with your purchase. That's why we offer a 30-day return policy on items that are:

• Regularly stocked, and
• in new, unused condition, and
• in their original packaging.
• Exceptions: Some of our items, such as most of the furniture on this website, are made-to-order and cannot be returned. We do not offer returns on custom items, specially ordered item, or consumable goods. If the items are damaged or defective, see "Damaged or Defective Items" below.

We offer great prices on high-quality merchandise. Therefore, to keep our prices down, we need to charge a 20% restocking fee.
If you need to return items, call us at (845) 774-1245 within 30 days of invoicing. Ask for a Return Merchant Authorization (RMA) number. We will email you instructions for shipping the item(s). After the items are received with their RMA number, we will issue a refund minus the restocking fee. You will pay for shipping charges both ways. We can offer a refund using the original form of payment, or store credit.
Returns received without an RMA will not be accepted. All refunds minus all applicable charges will be refunded within 15 days to the original payment method used on the original order.

Damaged or Defective Items
If items arrive damaged, see "Shipping Policy."  After you contact us, we will tell you what to do with the items. If item(s) arrive without apparent damage but are defective, call us at (845) 774-1245. We will arrange for you to return the item(s) at no charge. The item(s) will be replaced.
If an item malfunctions during normal use, it may be covered by a manufacturer's warranty.